Refund Policy
Last updated: October 28, 2026 · Premium Diamond for Business SPC
We want you to be happy with Ditfa. This Refund Policy explains when you can get your money back. It forms part of our Terms of Service.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. All refunds are issued by Paddle to the original payment method.
1. 14-day money-back guarantee
If you are not satisfied with your first paid subscription to any plan, you can request a full refund within 14 days of the initial purchase, for any reason.
2. Renewals
- Subscriptions renew automatically until cancelled. If a renewal charge was unexpected, you can request a refund of that renewal within 14 days of the renewal date, provided you have not used the paid features or paid allowances (such as AI credits) of the renewed period.
- Partial refunds for unused time after 14 days are not provided. When you cancel, you keep access until the end of the period you paid for.
- Upgrades are charged pro rata and follow the same rules as the plan you upgrade to.
3. Credit packs and one-time purchases
- Credit packs and other one-time purchases can be refunded within 14 days of purchase if none of the credits have been used.
- Credit packs are non-refundable once any of their credits have been used.
4. Exceptions
- We may refuse refunds where there is evidence of fraud, refund abuse (for example repeated purchase-and-refund cycles) or a violation of our Acceptable Use Policy.
- If the Service is unavailable for an extended period because of a fault on our side, or if we remove a material paid feature, we will offer a pro-rata refund for the affected period even outside the windows above.
- Nothing in this policy affects any non-waivable rights you have under the consumer law of the country where you live.
5. How to request a refund
- Use the link in your Paddle receipt email, or visit paddle.net to look up your order and contact Paddle; or
- Email us at foshatidev@gmail.com from your account email with the order number shown on your Paddle receipt.
Approved refunds are processed by Paddle, usually within 5–10 business days depending on your bank or card issuer. When a subscription is refunded, it is cancelled and your account returns to the Free plan.
6. Chargebacks
Please contact us or Paddle before opening a dispute with your bank; we can usually resolve the issue faster. Accounts with open chargebacks may be suspended until the dispute is resolved.
7. Contact
Questions about this policy: foshatidev@gmail.com · Premium Diamond for Business SPC, trading as Ditfa.